Complaint procedure

If you would like to make a complaint about any aspect of our service, please contact us in writing using the details below

Please include as much information as possible to help us in investigating and responding to your issue. Your complaint will be dealt with promptly and normally within the same working day.

If your complaint is regarding a .uk domain name and you are not happy with the resolution you can escalate your complaint via Nominet, the UK domain registrar -

Abuse complaints

To make a complaint about an account managed or hosted by us please use the email address below and title your message 'Abuse complaint'. Please provide as much information about the issue, the domain name and examples of emails or site urls as appropriate.

  • Registered office:
    Spectulise Ltd.
    6 Pinehurst
    TN14 5AQ