Complaint procedure

If you would like to make a complaint about any aspect of our service, please contact us in writing using the details below

Please include as much information as possible to help us in investigating and responding to your issue. Your complaint will be dealt with promptly and normally within the same working day.

If your complaint is regarding a .uk domain name and you are not happy with the resolution you can escalate your complaint via Nominet, the UK domain registrar - www.nominet.uk